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Field Service Technician Job Description

  TITLE:  Field Service Technician

  REPORTS TO: Director of Technical Services

  DEPARTMENT: 200 Service

  STATUS: Full Time


  TRAVEL REQUIRED: 80% (Domestic and International)




This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology. 

Key Responsibilities:

  • Customer service 
  • Machine Installation 
  • Training on machines
  • Machine Service 
  • Accurate Documentation

Specific Responsibilities

  • Installation of machines
    • Check for proper machine voltages
    • Align and level the machine as necessary
    • Properly install all machine accessories
    • Test machines for proper functions
    • Perform tests with material assuring proper bends and dimensions
  • Training on Machines
    • Train customers on part programming
    • Train customers on full functions of controls
    • Train customers on machine functions and limitations
    • Train customers on location and operation of safety switches
    • Train junior personnel on all functions of equipment
  • Servicing of Machines
    • Identify machine problems
    • Troubleshoot the machine to identify the cause of the problem
      • Read and understand electrical schematics, mechanical drawings and hydraulic flow charts
      • Utilize voltmeters to test voltage and current readings
      • Know the functions of electrical and hydraulic components within the machine
    • Replace defective components
    • Clearly communicate machine updates to the customer and management of Metalforming
  • General Responsibilities
    • Fill out detailed Service Reports and turn them in within the week
    • Prepare accurate Expense Reports
    • Check in every morning.
    • Check out every evening upon finishing work for the day

Education and Experience Requirements:  This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience.  Strong oral skills and ability to read schematics desired.

Physical Context/Work Environment:  Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat.  This position involves heavy lifting up to 80lbs and part manipulation.  Work may be conducted in a variety of positions.  This position is subject to stringent safety guidelines and wearing of  personal protective equipment. 

Competencies:  Customer orientation, technical ability, initiative, independence

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