Field Service Technician Job Description
TITLE: Field Service Technician |
REPORTS TO: Director of Technical Services |
DEPARTMENT: 200 Service |
STATUS: Full Time |
EMPLOYMENT CATEGORY: Non-Exempt |
TRAVEL REQUIRED: 80% (Domestic and International) |
DIRECT REPORTS: None |
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This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.
Key Responsibilities:
- Customer service
- Machine Installation
- Training on machines
- Machine Service
- Accurate Documentation
Specific Responsibilities
- Installation of machines
- Check for proper machine voltages
- Align and level the machine as necessary
- Properly install all machine accessories
- Test machines for proper functions
- Perform tests with material assuring proper bends and dimensions
- Training on Machines
- Train customers on part programming
- Train customers on full functions of controls
- Train customers on machine functions and limitations
- Train customers on location and operation of safety switches
- Train junior personnel on all functions of equipment
- Servicing of Machines
- Identify machine problems
- Troubleshoot the machine to identify the cause of the problem
- Read and understand electrical schematics, mechanical drawings and hydraulic flow charts
- Utilize voltmeters to test voltage and current readings
- Know the functions of electrical and hydraulic components within the machine
- Replace defective components
- Clearly communicate machine updates to the customer and management of Metalforming
- General Responsibilities
- Fill out detailed Service Reports and turn them in within the week
- Prepare accurate Expense Reports
- Check in every morning.
- Check out every evening upon finishing work for the day
Education and Experience Requirements: This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics desired.
Physical Context/Work Environment: Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and wearing of personal protective equipment.
Competencies: Customer orientation, technical ability, initiative, independence